Return & Refund Policy

LJ Cookies

PO Box 1001, Wilson, Wyoming 83014

Return & Refund Policy

Our Commitment to Freshness

At LJ Cookies, every cookie is baked fresh in small batches using premium ingredients and prepared specifically for your order. We do not mass-produce or warehouse products. This allows us to deliver the highest quality, flavor, and texture in every box.

Because our products are perishable food items, they must be handled with strict food safety standards.

For this reason, we are unable to accept returns or exchanges.

All Sales Are Final

Due to health and safety regulations:

• We do not accept returns
• We do not accept exchanges
• We cannot restock or resell any food products once they leave our kitchen

Once an order has been baked, packaged, or shipped, it is considered final sale.

This policy protects both our customers and our bakery by ensuring that every product you receive is freshly made and safely handled.

If There’s a Problem With Your Order

Your experience matters to us. If something isn’t right, we will always work to make it right.

Please contact us within 24 hours of delivery if:

• Your order arrives damaged during shipping
• Items are missing or incorrect
• There is a quality concern
• Your package was mishandled in transit

To help us resolve the issue quickly, include:

• Your order number
• A brief description of the problem
• Clear photos of the product and packaging

After review, we may offer a replacement, store credit, or refund depending on the situation.

Contact: [your email address]

Order Changes & Cancellations

Because we begin baking quickly to ensure freshness:

• Orders cannot be changed or canceled once baking has started
• Same-day or next-day orders usually cannot be modified
• Custom or large orders are final once confirmed

If you need help before your order is processed, contact us as soon as possible and we’ll do our best to assist.

Shipping Notes

Once a package leaves our bakery and is handed to the carrier, delivery timing is outside our control. We are not responsible for:

• Carrier delays
• Weather delays
• Incorrect addresses entered at checkout
• Packages left outside after delivery

Please double-check shipping information carefully when ordering.

Thank You for Supporting Small-Batch Baking

Every purchase supports a small, independent bakery focused on craftsmanship and quality. These policies allow us to keep ingredients fresh, maintain strict food safety standards, and continue delivering cookies we’re proud of.

We truly appreciate your understanding and your support.